Thank you for ordering on MyPrivateBoutique!
Your satisfaction is very important to us. Therefore would you not be happy with your purchase, you can return ordered product(s) within 14 days from parcel dispatch date.
Please remember that all items must be returned new, unused and unwashed with all stickers, tags, plastic packaging and any other elements of the original packaging. Shoes must be returned in their original branded box in perfect condition. Shoe boxes must be placed inside another box for returns in order to prevent damage during shipping. Swimwear bottoms should be tried on with underwear and must be returned with protective adhesive strips still in place. Returns that do not meet our policy can not be accepted.
In case of a return in accordance with the above paragraphs:
-the price originally debited for the product(s) will be credited back on MyPrivate Wallet (electronic wallet).
Important: you can than visit your online account or click here in order to fill your bank details and initiate a free transfer of full or partial amount to your bank account (2 business days). However, we recommend you to keep all or part of your credit on MyPrivate Wallet for convenient future purchases with us!
-if you opted for a payment on invoice, the price charged for the product(s) will be cancelled and / or the amount reimbursed.
Unless the product(s) presented a defect, the shipping and handling fees will not be cancelled or reimbursed and the cost of return are supported by the customer.
To facilitate your return you will find into your parcel a "RETOUR" label which we kindly ask you to stick on the parcel before shipping back.
Please mind the fact that the following products can not be returned or exchanged:
- underwear, lingerie, stockings, wine & spirits, Wonderland and erotic products
Your parcel will be delivered back to us within 3 to 5 business days with Swiss Post and sometimes longer with below collection partners. You can track your shipment online with provided tracking code by Swiss Post.
After receipt, we will review and process your return within 3-6 business days and always confirm by email.
For the shipping we recommend following options:
- You can bring your parcel to any Swiss Post office across the country:
- Max CHF 3.90 with following collection partners*: http://www.paeckli-punkt.ch/
* Maximum size: 80x60x40 cm - please note that it can take up to 5-10 business before the good is dispatched back to us.