Your satisfaction is very important to us. If the item you ordered has a size (shoes, trousers, shirts, rings, ....) you can return within 3 business days from the parcel reception date or resell the product online.
In case of a return, a flat-rate fee of CHF 17. - will be charged to the Buyer in order to cover the seller’s shipping costs and handling fees .
Unless an order with no size does not correspond to the picture, description, or has a defect that was not communicated by the Seller, it can not be returned. However, you can resell the product online at no extra charge. Note that Handbags have dimensions but no size, and therefore they can't be returned.
All eligible items must be returned to the Seller in the same condition and with all elements included in the first shipment. Stickers / tags must be attached as per original condition by the brand, shoes must be returned in their original branded box received and in original condition. Shoe boxes must be placed inside another box for returns in order to prevent damage during shipping.
The return must be dispatched using Swiss Post "signature" services and the item must be placed in a shipping box to prevent shipping & handling damages.
Important: All returns must be shipped back to the Seller's address as per the Return process information with Swiss Post "signature" service. Please do not ship back to us and make sure that you enter the "signature" post tracking number in our system.
Return Process - simple steps for completing a return
1) Initiate a return request in your account and ship back within 3 business days from the parcel reception date. Beyond this time frame, the online return option will not be available in your account.
First visit "My Account" and "My Transactions" and click on "Return", you will be offered to start the Return process where you will find the Seller return address.
2) To facilitate your return, please write on a label the address and ship your parcel using Swiss Post "signature" service back to the Seller.
3) Input your parcel's return with "signature" tracking code in our system to notify the Seller. Without the parcel's tracking code, we can not confirm the return of the order, and we do not guarantee transaction anymore.
4) The seller will receive and review your return. Within 5 business days from reception date, the seller will be asked to validate the return.
In the event that your return is not validated, please first contact the seller for more information. If you are unable to reach an agreement, you can raise a "Litigation Request" and our Customer Care Team will be happy to assist you.
Important: All returns must be shipped back to the Seller's address as per the Return Label information with Swiss Post "signature" service. Please do not ship back to us, and make sure that you enter the registered post tracking number in our system.